Toby Farrance

Fully understanding the reality provides valuable insight and supports the design and successful deployment of improvements.

I have over 25 years’ experience improving commercial, operational and supply chain performance in different industry sectors. This includes delivering successful transformational projects in complex business environments.

I have always enjoyed talking first-hand to people directly impacted by any change, to help build a complete picture. Fully understanding the reality provides valuable insight and supports the design and successful deployment of improvements. This approach has consistently helped me to align business strategy with cross-functional improvement plans that deliver measurable commercial benefits.

Highlights include:

• Key involvement in setting up the vaccine supply chain in England during the COVID-19 pandemic, with a primary focus on facilitating quick and effective access to vaccines that enabled protection of vulnerable populations.
• Programme Lead for the strategic design activity and deployment plan for a high value automated parcel hub.
• Leading a transformation programme that delivered over £25m of additional revenue through the redesign and digitisation of customer payment processes.
• Developing a new network collections process with a strategic supplier that materially improved access for customers