Home > Logistics & Supply Chain Services – ENGAGE NEEDS UPDATING > eCommerce Fulfilment – ENGAGE NEEDS UPDATING

Protected: eCommerce Fulfilment – ENGAGE NEEDS UPDATING

eCommerce fulfilment, also known as e-fulfilment, has its own unique challenges when compared to traditional retail logistics. The design, layout, workflows, process flows, resources and systems of your e-fulfilment operations need to be highly agile and scalable, which we can help to implement.

About our service

eCommerce Fulfilment Consultancy

Our expert e-fulfilment consultants will help to streamline your online order processing to ensure fast, efficient, and accurate deliveries. We’ll help to optimise every aspect of your e-commerce logistics, from warehouse design and layout to workflows and system integration. Our solutions are tailored to be agile and scalable, meeting the unique demands of your e-commerce business and helping to improve your customer retention and satisfaction.

What is e-fulfilment?

E-fulfilment refers to the process of managing and fulfilling online orders. This includes everything from receiving products to storing them effectively, picking and packing, and delivering them to the customer or shop. Additionally, effective e-fulfilment includes handling returns, ensuring that returned products are processed and restocked promptly. The goal is to create a seamless and efficient workflow that meets customer expectations for speed and accuracy in delivery.

Process & considerations

The Hatmill approach to eCommerce fulfilment

At Hatmill, our eCommerce fulfilment consultancy is an all-encompassing process that supports growing businesses. From design and development to delivery, here’s what our process looks like:

Order processing

We’ll begin by consulting on how you capture and process orders from different sales channels. We’ll look at how your e-commerce platform integrates with your WMS to ensure seamless order flow and accurate inventory tracking.

Inventory management

Then we’ll ensure accurate inventory levels can be maintained through real-time tracking and updates. Efficient inventory management helps prevent stockouts and overstock situations, ensuring products are always available for customer orders.

Picking & packing

We’ll then work to optimise your picking and packing processes to ensure orders are fulfilled quickly and accurately. We may suggest implementing strategies such as batch picking or zone picking to enhance efficiency and reduce errors.

Shipping & delivery

We’ll coordinate with shipping carriers to ensure timely and cost-effective delivery of orders. This includes generating shipping labels, tracking shipments, and managing returns.

Customer communication

We’ll also consult on processes such as customer communication. Providing updates on order status, shipping details, and delivery timelines helps to enhance customer satisfaction and build trust.

Performance monitoring

We’ll continuously monitor and analyse key performance indicators (KPIs) to identify areas for improvement. This includes regularly reviewing processes, gathering feedback, and implementing changes to enhance efficiency and service quality.

“Hatmill helped us transition to a central distribution model. This involved managing the development of a new distribution centre, designing the processes, negotiating with suppliers, implementing a warehouse management system and supporting the operational team. I’ve been delighted with the projects we’ve done together.”

– Chief Financial Officer – a leading auto parts distributor

Purpose built eCommerce fulfilment centres

We can design, develop and deliver a state-of-the-art warehousing solution to support your growing business. From working with property experts to find the right real estate, to project managing the build and fit-out phases, we will run tenders and transition planning to help you deliver your new e-fulfilment facility.

Growing your e-fulfilment capabilities

If you’re looking to accommodate or increase your e-commerce offering as part of your existing retail business model, we can help you to understand how your organisation and operations need to be able to adapt. We’ll help you to plan and implement e-fulfilment operations, manage change and respond to changing customer buying habits.

Case studies

Our work

Our home and clothing retail client had 3 diverse brands, each distributing to wholesale, eCommerce and retail stores. We provided a solution that didn’t change for the operator, whoever they were picking and packing for.

Ideas & Insights

Related Insights

Our guides, ideas and views. Explore our insights to deliver tangible improvements to your supply chain and logistics operations.